Billing Responsibility

According to the RWWD bylaws, all bills are the responsibility of the registered owners. RWWD does not bill to tenants and relies upon property owners to communicate and provide all billing information (and other information). Failure to receive an invoice or statement does not excuse the property owner from payment. Please insure all your contact information is current.

New Resident to Rayleigh?

It is not necessary to contact our office when you move into our District. The Rayleigh Improvement District Standards Package will be mailed  to you which provides all the information you require for your water inquiries.

How to make a payment on your account?

Payment on your account may be made online through any bank or major credit union, by e-transfer (admin@rwwd.ca), by mail or at the office drop off box from Monday - Friday 7:00 am to 5:00 pm. Payments must be either be in the form of a cheque or money order, cash will not be accepted at the office. There is a mail slot that payments can be placed in if the office door is locked.  

Non Payment of Account

When any rates, penalty additions or miscellaneous charges due by any person are overdue more than 60 days, the District shall serve notice upon such person. If rates remain unpaid, the District may, after serving 10 days notice, shut off the service and charge the cost thereof to the property owner concerned. In such instance, service may be restored on payment of the overdue rates plus a fee of $50.00 representing the cost of disconnection and reconnection.