View Website

Protect your water lines from freezing!

Every winter, some British Columbians will experience freezing water pipes, service lines and water outages. Frozen pipes are a common phenomenon and happen in many Canadian municipalities.

Look for cold drafts

Check in unheated areas where water supply lines are located. Usual locations include basements, crawl spaces, attics, garages, and under kitchen and bathroom cabinets.

Seal your home from winter

Repair broken windows, check doors and insulate areas that allow cold exterior air to enter.Insulate pipes

Both hot and cold-water pipes should be insulated in cold areas. Consider installing specific products made to insulate water pipes, like a pipe sleeve, or installing UL-listed heat tape, heat cable or similar materials.

Open interior doors and cabinets

Allow heat from the house to warm unprotected pipes in cold basements and similar areas.

Keep the heat on

Keep your thermostat set for at least 15°C. If away for extended absences, refer to your home insurance policy on how often someone should be checking your home / monitoring for freezing.

Winterize outside faucets and other water features

Make sure the water line to outside faucets, garden hoses, pools or decorative water features is turned off, disconnected, and drained. If these lines freeze, they can burst which may cause water to drain into your home.

Regularly run water through pipes

Regularly run water in your pipes through everyday use, or by continuously running a steady pencil-width stream of water. You will be responsible for any increase in water charges unless you receive an official notice from the Rayleigh Waterworks District Utilities.

Frozen water lines...

PLEASE GO TO rwwd.ca FOR MORE INFORMATION and the rest of this article

.Please use our Subscription section below to subscribe to receive our newsletters.

1. Choose the first option 'Your Email Address' from the ' - Select Email to Subscribe - ' field below.

2. Choose which newsletter lists you would like to subscribe by selecting them within the list below.

Please note: If you would like to use an email address that is different from the email address you entered above, choose the 'Other' option from the - Select Email to Subscribe - field below and then enter a valid email address you wish to subscribe. You can subscribe to the following:

  • Announcements
  • Emergency Updates
  • Finance Reports
  • Minutes
  • The Waterline Newsletter

**Note: The options above are not intended for e-billing signup. If you wish to Register for e-billing, click here for further details and instructions.

New to Rayleigh?

If you wish to Register for e-billing, click here for further details and instructions.

As another year comes to a close and when we look back upon the passing year, there have been several common questions being asked.

Q. I get my bill by email but I have not received it yet. Why didn’t I get it?

A. It is extremely common for emails to go into junk-mail. You must add admin@rwwd.ca as a safe sender.

To add people to your Safe Senders List, do the following:

1. On the Home tab, click Junk, and then click Junk E-mail Options. On the Safe Senders tab, check the Automatically add people I e-mail to the Safe Senders List box.

See Instructions at Microsoft.com for further info. 

This process may very based on the device you are using.

Q. Why didn’t I receive my bill by mail?

A. Once bills are delivered to a Canada Post location we cannot control how long the mail takes to get to our residents however please let us know if you do not receive the bill within 10 business days of the issue date.

Q. What are the billing dates?

A. Billing dates are the first week of January, April, July and October

 

2020 Water Quality Report has now been posted for your reference.

Click here to view PDF version of the Annual Quality Report 2020

 CONTACT US

Admin Office Hours:

Monday to Thursday
7:00am to 3:00pm

Admin Office:

Tel: 250-578-7100
Email: admin@rwwd.ca

Operation's Cell:

250-819-3186 
or
250-819-4767



4953 Spurraway Road, Kamloops, BC V2H 1M6

Phone: 250-578-7100 | dmin@rwwd.ca

View this email in your browser

UNSUBSCRIBE