Jessica Soppit, New Operator - Read More
We are very pleased to announce the appointment of our new Financial Officer, Heidi Hansen.
Heidi joined our team in the beginning of August and has been working relentlessly to acclimate herself to RWWD and clear up our finances as we prepare our audited year end.
Heidi comes to us with a vast amount of experience in utility management, finance and working with both improvement sectors and government agencies. She has already had an impact on our team, our trustees and our community and can often found hand delivering invoices to those in the community that have patiently been waiting.
We have a new look!
We simplified our invoicing to reduce confusion for those who have found the previous invoice challenging to understand. The charges on the invoice are current due charges only, statements will be sent out separately with credits and arrears. Please note, due to illness the invoices have gone out later than usual and by mail. To adjust to this delay payment is due February 25th. April 1st – June 30th billing period will return to the regular invoice due date.
If you have signed up for e-billing that will resume on the next billing period which will be sent the first week of April. Please visit our contact us page at www.rwwd.ca to sign up to receive announcements on office closures, operational announcements, and other current information.
If you have any questions, please email admin@rwwd.ca. Thank you.
Kind regards, Rayleigh Waterworks District
View Printable PDF: January 1, 2022 - Letter to Residents
Every winter, some British Columbians will experience freezing water pipes, service lines and water outages. Frozen pipes are a common phenomenon and happen in many Canadian municipalities.
Check in unheated areas where water supply lines are located. Usual locations include basements, crawl spaces, attics, garages, and under kitchen and bathroom cabinets.
Repair broken windows, check doors and insulate areas that allow cold exterior air to enter.
Both hot and cold-water pipes should be insulated in cold areas. Consider installing specific products made to insulate water pipes, like a pipe sleeve, or installing UL-listed heat tape, heat cable or similar materials.
Allow heat from the house to warm unprotected pipes in cold basements and similar areas.
Keep your thermostat set for at least 15°C. If away for extended absences, refer to your home insurance policy on how often someone should be checking your home / monitoring for freezing.
Make sure the water line to outside faucets, garden hoses, pools or decorative water features is turned off, disconnected, and drained. If these lines freeze, they can burst which may cause water to drain into your home.
If your hot water tank is located in a maintenance room outside of your home, make sure the area is adequately heated.
Regularly run water in your pipes through everyday use, or by continuously running a steady pencil-width stream of water. You will be responsible for any increase in water charges unless you receive an official notice from the Rayleigh Waterworks District Utilities.
Flooding Frozen water can burst pipes and cause flooding in your home.
No water, or very little water, coming out of your faucet Check all faucets in your home.
Frost on your internal pipes A large amount of frost on internal pipes and main shut off valve located in your basement.
If your house or basement is flooding:
If little or no water is coming out of faucets, or you find frost on internal pipes:
• See if a main break repair caused a water outage in your area.
Proceed with caution and at your own risk. We encourage you to contact a professional plumber or seek assistance if you are unsure or require help.
We will contact you and may send a crew to confirm if your service is frozen.
Please note: Response times may be delayed due to being outside normal operational hours. For faster service, you have the option to contact a plumber at your own expense or contact the After-hours Emergency Maintenance Phone @ 250-819-3186, as after-hour rates will apply.
Water service is a shared responsibility. While thawing the Rayleigh Water works District’s portion of the pipe, we will also attempt to thaw your private property portion of the water pipe to fully restore water to your home.
In most cases, the property line ends a few metres from the edge of the curb or sidewalk. The diagram above shows that the water service valve is placed very close to the property line, but is not always on The District’s side, however The District owns it.
The property owner is responsible for all repair costs to the service on private property (with the exception of the water meter). To learn more about water service line responsibilities, visit the RWWD website @ www.rwwd.ca under Bylaw 195 for Distribution.
The Annual General Meeting (AGM) will be held on December 5 , 2021 Sunday ) at the Heffley Creek Community Hall (the Hall) at 10 :00 a .m . We request that residents allow some time for registration/attendance checking prior to 10:00 a .m.
AGM Agenda will be posted on the website or emailed (for those who subscribed to receive notifications) a week before the AGM. You may also request an electronic copy by emailing admin@rwwd.ca.
Please see enclosed Trustee Nomination documents. Completed nomination documents can be submitted via email, mail, or hand delivery to RWWD Admin Office. Submissions may be done prior t o the 2021 AGM call to order, but nominations submitted one week prior to the AGM will be highly appreciated. Submissions received earlier this year will also be considered.
View Printable Version: 2021 AGM Edition.pdf
Normal conservation efforts require all water users to be mindful of the water they use in order to maintain efficient overall water use practices.
Water conservation measures are in place to help to reduce peaks in water use, reducing the high demands on our Rayleigh water delivery system at any given time. The measures allow the system to keep up with the demands for clean drinking water, irrigation, and the ability to store enough water for fire protection.